DAY TOURS - TERMS OF PAYMENT - BOOKING
CONDITIONS
(for longer tours-see below)
All rates quoted are based on current purchasing price in Iceland.
Prices are in Icelandic Kronur as shown on our web site.
Prices are guaranteed after full payment has been made.
CANCELLATION
All cancellations must be made by letter, fax or e-mail. In
conformity with business practices within the Icelandic travel
industry, the Travel Agent is obliged to charge cancellation fees
to passenger(s) as follows:
CANCELLATION CHARGES
The confirmation fee differs regarding the type of tour you are
choosing:
ICE reserves the right to keep the below confirmation fee to cover
costs, if clients do formally cancel their participation within
three months of departure:
* Part day tours: 2.000 ISK
* All full day tours and other day tours than mentioned in "Part
day tours": 6.000 ISK
* 25 % of tour price, if cancelled formally 8 - 21 days prior to
departure,
* 50 % of tour price, if cancelled formally 2 - 7 days prior to
departure, and
* 100 % of tour price, if cancelled formally within 2 days prior
to departure.
INSURANCE
We advise all our clients to have insurance.
OTHER
All complaints must reach ICE within 5 days from departure from
Iceland. Otherwise possible compensation is not valid.
Note: ICE reserve the right to alter tours and itineraries due to
weather or road conditions. All programs can be changed or
cancelled at any moment during the trip to assure the safety of the
clients and staff of ICE. No responsibility is accepted for losses,
expenses due to delays, changes of flights, or other services or
because of strikes, accidents, sickness, damage, negligence,
weather, war, changes in schedules, or other similar causes. ICE do
not assume responsibility for accidents or death that can be traced
to the participant´s negligence, acts of third parties or exterior
circumstances such as weather, natural occurrences, war or other
similar causes.
LONGER TOURS -TERMS OF PAYMENT - BOOKING CONDITIONS
CANCELLATION
All cancellations must be made by letter, fax or e-mail. In
conformity with business practices within the Icelandic travel
industry, the Travel Agent is obliged to charge cancellation fees
to passenger(s) as follows:
CANCELLATION CHARGES
The confirmation fee differs regarding the type of tour you are
choosing:
ICE reserves the right to keep the below confirmation fee to cover
costs, if clients do formally cancel their participation within
three months of departure:
* Over night tours summer 20.000 ISK
* Over night tours winter 45.000 ISK
* Greenland tours 55.000 ISK
* Combination treks 20.000 ISK for each leg of the tour
* 50 % of tour price, if cancelled formally 8 - 21 days prior to
departure,
* 75 % of tour price, if cancelled formally 2 - 7 days prior to
departure, and
* 100 % of tour price, if cancelled formally within 2 days prior
to departure.
Change fee: If one requests changes to pre-made packages (i.e.
self-drive packages), such as adding nights into the program,
changing hotels or dates a change fee of EUR 100,- will be
charged.
Please note that there is no fee for booking additional nights in
Reykjavík before or after a tour/package.
Last minute change fee: If a confirmed service is changed less
than two weeks prior to arrival of the client, change fee of EUR
100,- will be charged.
Last minute booking fee: A last minute booking fee of EUR 100,-
will apply to all bookings requested within two weeks of client's
arrival. This fee will apply to bookings for self-drive packages
and countryside accommodation. This however does not guarantee
confirmation and will therefore only be charged for confirmed
bookings.
INSURANCE
We advise all our clients to have insurance.
VALIDITY OF PRICES
All rates quoted or shown in our tariffs are based on current
purchasing prices in Iceland. ICE reserve the right to change
prices already quoted or published in our price lists without
notice in the event of currency fluctuation, government taxes, or
due to any other cost increases that are outside our control.
Any eventual changes in rates will not be made with less than 8
weeks' notice prior to arrival.
After the invoice has been issued the price is guaranteed against
any surcharge, unless an increase is due to government laws or
currency changes. ICE will absorb an amount equivalent to 5% of the
package price. Amounts that exceed the 5% will be charged and
clients will be entitled to cancel their booking with a full refund
if the surcharge exceeds 10%.
OTHER
All complaints must reach ICE within 5 days from departure from
Iceland. Otherwise possible compensation is not valid.
Note: ICE reserve the right to alter tours and itineraries due to
weather or road conditions. All programs can be changed or
cancelled at any moment during the trip to assure the safety of the
clients and staff of ICE. No responsibility is accepted for losses,
expenses due to delays, changes of flights, or other services or
because of strikes, accidents, sickness, damage, negligence,
weather, war, changes in schedules, or other similar causes. ICE
does not assume responsibility for accidents or death that can be
traced to the participant´s negligence, acts of third parties or
exterior circumstances such as weather, natural occurrences, war or
other similar causes.